This text is missing some spaces, please add them: WiththeriseoftheInternetofThingsandassociatedartificialintelligence,it’smoreimportantthaneverthatfirstlineworkersreceivethetraining,supportandtechnologytoolstheyneedtodeliveronmeetingtheircustomers’needs.Manufacturers,inparticular,areseeingadramaticshiftintheirbusinessmodels,withmorerevenuecomingfromaftermarketserviceandsupport,especiallyastheydeveloptheabilitytomonitorproductsandrunanalyticsforpredictivemaintenance.
With the rise of the Internet of Things and associated artificial intelligence, it’s more important than ever that firstline workers receive the training, support and technology tools they need to deliver on meeting their customers’ needs. Manufacturers, in particular, are seeing a dramatic shift in their business models, with more revenue coming from aftermarket service and support, especially as they develop the ability to monitor products and run analytics for predictive maintenance.